Cybooks Help Centre

Start a new credit note

Open Credit Notes and navigate to the credit-note creation screen without saving or posting a credit note.

Use Credit Notes to open a new credit note draft. Customer access is required because the credit-note form loads the customer picker.

Start a credit note

  1. Open Credit Notes.
  2. Select Add Credit Note.
  3. Confirm that the credit-note creation screen opens.
Credit Notes page with the Add Credit Note action highlighted

No credit note is saved, allocated, refunded, or posted by opening the creation screen.

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