Cybooks Help Centre

Choose a bank feed or statement import

Choose how bank transactions enter Cybooks and understand feed refresh timing.

A bank feed and a statement upload are separate ways to bring bank transactions into Cybooks.

Choose the entry point

  • For a supported feed, open the add-bank-account flow and search for your bank or payment provider. Continue through its authorization process when you are ready to connect.
  • For a statement file, open Upload bank statement and select the account that should receive its transactions. The upload is reviewed before the final import action.
Bank connection page with read-only access guidance and a provider search above the available bank

Understand feed freshness

Connected bank feeds use read-only access. Cybooks schedules updates every three hours and shows when the feed was last updated. Refresh now requests another update when you have the required access; it queues work and does not guarantee when the bank will supply missing transactions.

Read-only bank access status showing the three-hour update schedule, last update and Refresh now button

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